Admin Ops Team lead
Role details
Job location
Tech stack
Job description
Si vous êtes en situation d'handicap et vous avez besoin d'un aménagement pour vous aider à postuler et/ou pendant le processus de recrutement, vous pouvez effectuer une demande en visitant notre page web accessibilité., Admin Ops team members will be specialized in some business application, but the overall knowledge of all key business applications is shared for all team members. You'll make sure of a consistant level of knowledge for each team members.
Admin Ops team members will be specialized in some business application, but the overall knowledge of all key business applications is shared for all team members. You'll make sure of a consistant level of knowledge for each team members.
You'll take care of the platform, owning monitoring and supervision toolsets, but also incident management on ServiceNow.
You'll take care of the platform, owning monitoring and supervision toolsets, but also incident management on ServiceNow.
You'll be a key member of the IT Team in Paris, working closely with the other teams (ie: Application owners, global Discovery support team, etc) and Subject matter experts groups.
You'll be a key member of the IT Team in Paris, working closely with the other teams (ie: Application owners, global Discovery support team, etc) and Subject matter experts groups., * Lead the First line support team for key business applications including Provys and MediaPulse (EMEA and US instance). This team is spread across Paris, London & Atlanta's offices.
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Recruit new team members (contractors) and manage contractors turn-over and competence handover.
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Usual administrative tasks, including:
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New users access, password reset and user permission setup.
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User roles management.
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Tools admin (ie list of reference values, app global settings, etc)
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Password reset
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Incident management, including
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Ticket management in ServiceNow
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Incident escalation and follow-up
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Incident reporting,
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Raise problems from an ITIL perspective to subject matter experts
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Main point of contact for vendors support team (Provys Tech and Fabric Data).
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Ensure proper communication on incident with users and managers
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Keep knowledge base accurate, Create or update "How To" guides in our central Knowledge Base (Confluence)
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Create and update video tutorials or any training materials.
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Be actor of QA testing campaign, and report deficiencies in our QA tools (Squash)
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Take part of user trainings.
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During Major events, you may be involved in on call duty organization (Org will depending on the importance of the Sporting events to secure), as first or second support line.
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Lead the First line support team for key business applications including Provys and MediaPulse (EMEA and US instance). This team is spread across Paris, London & Atlanta's offices.
-
Lead the First line support team for key business applications including Provys and MediaPulse (EMEA and US instance). This team is spread across Paris, London & Atlanta's offices.
Lead the First line support team for key business applications including Provys and MediaPulse (EMEA and US instance). This team is spread across Paris, London & Atlanta's offices.
-
Recruit new team members (contractors) and manage contractors turn-over and competence handover.
-
Recruit new team members (contractors) and manage contractors turn-over and competence handover.
Recruit new team members (contractors) and manage contractors turn-over and competence handover.
-
Usual administrative tasks, including:
-
Usual administrative tasks, including:
Usual administrative tasks, including:
-
New users access, password reset and user permission setup.
-
New users access, password reset and user permission setup.
New users access, password reset and user permission setup.
-
User roles management.
-
User roles management.
User roles management.
-
Tools admin (ie list of reference values, app global settings, etc), * Incident management, including
-
Incident management, including
Incident management, including
-
Ticket management in ServiceNow
-
Ticket management in ServiceNow
Ticket management in ServiceNow
-
Incident escalation and follow-up
-
Incident escalation and follow-up
Incident escalation and follow-up
-
Incident reporting,
-
Incident reporting,
Incident reporting,
-
Raise problems from an ITIL perspective to subject matter experts
-
Raise problems from an ITIL perspective to subject matter experts
Raise problems from an ITIL perspective to subject matter experts
-
Main point of contact for vendors support team (Provys Tech and Fabric Data).
-
Main point of contact for vendors support team (Provys Tech and Fabric Data).
Main point of contact for vendors support team (Provys Tech and Fabric Data).
-
Ensure proper communication on incident with users and managers
-
Ensure proper communication on incident with users and managers
Ensure proper communication on incident with users and managers
-
Keep knowledge base accurate, Create or update "How To" guides in our central Knowledge Base (Confluence)
-
Keep knowledge base accurate, Create or update "How To" guides in our central Knowledge Base (Confluence)
Keep knowledge base accurate, Create or update "How To" guides in our central Knowledge Base (Confluence)
-
Create and update video tutorials or any training materials.
-
Create and update video tutorials or any training materials.
Create and update video tutorials or any training materials.
-
Be actor of QA testing campaign, and report deficiencies in our QA tools (Squash)
-
Be actor of QA testing campaign, and report deficiencies in our QA tools (Squash)
Be actor of QA testing campaign, and report deficiencies in our QA tools (Squash)
-
Take part of user trainings.
-
Take part of user trainings.
Take part of user trainings.
-
During Major events, you may be involved in on call duty organization (Org will depending on the importance of the Sporting events to secure), as first or second support line.
-
During Major events, you may be involved in on call duty organization (Org will depending on the importance of the Sporting events to secure), as first or second support line.
During Major events, you may be involved in on call duty organization (Org will depending on the importance of the Sporting events to secure), as first or second support line., Si vous êtes en situation d'handicap et vous avez besoin d'un aménagement pour vous aider à postuler et/ou pendant le processus de recrutement, vous pouvez effectuer une demande en visitant notre page web accessibilité.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Requirements
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Clear communication and palatability to write clear documentation when required.
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Clear communication and palatability to write clear documentation when required.
Clear communication and palatability to write clear documentation when required.
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Good organizational skills.
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Good organizational skills.
Good organizational skills.
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Independent self-starter who can work unsupervised, proactive.
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Independent self-starter who can work unsupervised, proactive.
Independent self-starter who can work unsupervised, proactive.
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Remains calm under pressure.
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Remains calm under pressure.
Remains calm under pressure.
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Flexibility in accepting new and changing responsibilities, as well as strong personal initiative and resourcefulness.
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Flexibility in accepting new and changing responsibilities, as well as strong personal initiative and resourcefulness.
Flexibility in accepting new and changing responsibilities, as well as strong personal initiative and resourcefulness.
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Excellent people and interpersonal skills, good team player.
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Excellent people and interpersonal skills, good team player.
Excellent people and interpersonal skills, good team player.
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Flexibility and ability to adapt to different demands on short notice.
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Flexibility and ability to adapt to different demands on short notice.
Flexibility and ability to adapt to different demands on short notice.
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High levels of initiative, motivation and time management.
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High levels of initiative, motivation and time management.
High levels of initiative, motivation and time management.
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Experience and enthusiasm for the TV Industry or a related industry an advantage.
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Experience and enthusiasm for the TV Industry or a related industry an advantage.
Experience and enthusiasm for the TV Industry or a related industry an advantage., When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…
