Community Manager

Community Manager will launch, manage, and champion Basware's customer community, ensuring it becomes a vibrant, self-sustaining network. This role will drive customer-to-customer engagement via digital and in-person activities; surfacing new advocates, building scalable engagement models, and strengthening the wider customer base.

This role requires a proactive, collaborative individual who builds strong cross-functional relationships, adapts quickly to change, and seeks continuous improvement to deliver meaningful outcomes for our customers and the business., 1. Community Strategy & Operations

• Launch and oversee the NextGen community, managing onboarding, guidelines, and daily operations.
• Develop and execute an internal and external engagement calendar (digital touchpoints, roundtables, annual events).
• Curate and publish content tailored to customers' value journey with Basware.
• Support execution of regional customer demand generation activities

2. Advocacy Enablement

• Identify and nurture advocates within the community, creating pathways into the broader advocacy program.
• Surface stories, reviews, and testimonials to support case studies, referencesand other advocacy content.
• Implement recognition programs that celebrate active customer contributors.

3. Engagement & Measurement

• Provide easy-to-use channels for customers to connect, learn, and share best practices.
• Track community health (growth, participation, content contributions).
• Report on advocacy outcomes to Marketing Management team (reviews, testimonials, advocates activity).

4. Cross-Functional Collaboration

• Partner with Customer Success to embed community activity into customer journeys.
• Support Sales with light-touch advocacy content (quotes, peer stories).
• Work closely with the Advocacy Manager to align messaging and feed the advocacy pipeline.

Do you have experience in Salesforce?, * Proven success in community management, customer engagement, or customer marketing, with 2+ years of experience in B2B SaaS environments.

• Demonstrated ability to design and execute customer journey programs focused on value realization, engagement, and retention.

• Skilled in facilitating peer-to-peer engagement and building scalable programs that drive advocacy and measurable business outcomes.

• Strong analytical capabilities; experienced in using digital tools and platforms like Salesforce, HubSpot, and ON24 to measure engagement, optimize workflows, and report on performance.

• Excellent written communication skills, with a track record of crafting messaging that resonates across customer segments and regions.

• Data-driven approach with experience reporting on engagement metrics, advocacy pipeline, and campaign ROI.

• Proactive, service-oriented mindset with strong organizational skills and the ability to manage multiple initiatives simultaneously.

• Flexible and adaptable; thrives in dynamic environments and comfortable navigating change and shifting priorities.

We Drive Customer Value

Basware is how the world's best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world's most sophisticated invoice-centric AI - trained on over 2 billion invoices - Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. Joining Basware means you'll join a team filled with innovators, passionate about their work and enthusiastic about the industry we've pioneered. You'll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees-we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where: We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers. Enable "functional cookies" to watch the video 2025 Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence 2024 Launch of World's 1st AP-Powered GenAI 2023 Growth through acquisitions, Glantus and AP Matching 2022 Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR 2020 Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide 2012 Launch of cloud-based B2B platform for transaction collaboration on Basware's Network 2005 Launch of fully integrated Purchase-to-Pay solution suite 2000 Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service 1992 Launch of first financial management software 1985 Basware founded in Finland   You must create an Indeed account before continuing to the company website to apply