IT Manager

• Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively.
• Provide support to Clarify employees across the UK and USA.
• Diagnose, repair, troubleshoot, and maintain hardware and software.
• Deliver hands-on support for system maintenance, troubleshooting, and network administration.
• Identify opportunities for system improvements, upgrades, and configurations.
• Collaborate with our internal Learning Academy to shape IT training for employees.
• Monitor the performance of all equipment, software, and services to ensure reliability and compliance with KPIs.
• Act as a trusted escalation point for technical challenges impacting business continuity.

• Previous experience in IT support, system administration, or a team leader role- ready to step up into management.
• Strong commercial awareness and the ability to prioritise effectively.
• Excellent communication skills with the confidence to support colleagues at all technical levels.
• Proven ability to deliver in a fast-paced, high-volume environment.
• A proactive, self-directed attitude with a focus on problem-solving and service delivery.

Technical Experience

• Windows IT Infrastructure
• Microsoft 365 deployments (Teams, SharePoint, etc.)
• On-Premise Active Directory with Group Policy Objects
• Azure AD with Microsoft InTune
• IP Networking design and administration
• PowerShell scripting
• Support of remote office and home users
• Familiarity with: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint

At Clarify, we're as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally.

Here's what you can look forward to:

• 25 days holiday + bank holidays (with the option to buy 5 extra days)
• 2 annual 'Wellness Days' to recharge and prioritise your wellbeing
• HSF Healthcare Scheme for everyday health support
• Flexible hybrid working - enjoy the balance of home and office life
• Free onsite parking
• Paid sick leave
• Structured onboarding and a personalised development plan tailored to your growth
• A vibrant company culture with regular team incentives and social events