Technical Lead (App)

As a Technical Lead you will play a crucial role in overseeing the delivery of Application delivery and service delivery. This position is focused on the management of a third-party application services supplier and ensuring exceptional service delivery for the platform.

A key aspect of this role will be vendor management, ensuring that external partners deliver against agreed SLA's and contractual obligations for their application services this includes all aspects of run service and delivery of strategic and regulatory projects.

This is an exciting opportunity for an individual with a strong background in application services, service delivery and supplier management, combined with the ability to influence technical direction and outcomes without direct coding or development responsibilities.

About the role

You will provide problem management and incident resolution capability (production support) for the platform they are responsible for.

• Build trusting relationships with key stakeholders and internal customers and 3rd party vendor(s).

• Provides expertise to their team on the methods and tools needed to deliver change through the specialist platform.

• Ensure required technical upgrades and maintenance are scheduled, working closely with relevant 3rd party vendor(s).

• Ensure technical debt is appropriately documented, socialised and addressed or risk accepted.

• You will manage the team's performance against key deliverables and measures quality against agreed internal benchmarks.

• Responsible for managing the performance of 3rd party vendor(s) against contractual obligations and SLAs. As well as identifying opportunities to leverage new capabilities within the platform to add value to the business and our customers.

• Builds trusting relationships with key stakeholders and internal customers and 3rd party vendor(s).

• Inputs to financial planning and portfolio shaping activities across the Group. Will lead with recruitment of permanent and flexible resource.

Do you have experience in Time management?, Will have sound, broad knowledge of IT and a background in application management.

• Be an expert in application development techniques and methods. In-depth knowledge of application design and development best practices.

• Ability to apply specialist knowledge to solve complex problems.

• Ability to work with 3rd party vendor(s).

• Strong organisational and time management skills, with the ability to prioritise and multitask in a fast-paced environment.

• Experience of manging ng with 3rd party vendors for application services.

• Experience of successfully leading technical evaluations.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

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We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.