Digital Support Technician

• Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)

• Support onboarding of new learners and employers onto apprenticeship systems

• Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)

• Assist with troubleshooting hardware and software issues Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.)

• Help keep digital systems updated and working smoothly

• Provide friendly customer service by phone, email, and online chat

• Assist with maintaining equipment, devices, and simple network tasks

• Produce basic user guides or instructions to help people use systems more easily

• Escalate technical problems to senior team members when needed, * use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

• operate digital information systems, for example* Management- Finance Human Resources* Bespoke departmental or organisational systems or databases

• communicate effectively through a variety of different channels using terminology appropriate to the audience

• use digital resources to extend own knowledge and skills relevant to their role

• risk assess the organisational impact of decisions that they take

• use digital systems to identify productivity and performance improvements

• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

• maintain system security in line with organisational policies.

• support digital operations or digital change and transformation activities.

• investigate application problems and enable resolution to maintain productivity and improve quality of service.

• coach and guide stakeholders to develop their applications skills to use digital systems effectively.

• monitor data to analyse systems use and provide insights to recommend use or applications developments.

• support customers in the use of information, products and services through digital channels.

• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

• maintain end-user systems physically or remotely. For example: software, hardware or operating systems

• provide and direct end-users to tools and resources to help them to resolve their digital problems.

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

• operate digital information systems, for example* Management- Finance Human Resources* Bespoke departmental or organisational systems or databases

• communicate effectively through a variety of different channels using terminology appropriate to the audience

• use digital resources to extend own knowledge and skills relevant to their role

• risk assess the organisational impact of decisions that they take

• use digital systems to identify productivity and performance improvements

• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

• maintain system security in line with organisational policies.

Training schedule

Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.

Training will be delivered through a combination of:

• On-the-job learning at our main office: London E1 5HZ
• Hybrid teaching sessions once per week with your training provider
• Monthly progress reviews with your coach and line manager
• Self-directed study time built into your weekly schedule
• Practical assessments and projects based on real work tasks, Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:

Digital Support Technician / IT Support Technician:

• Providing day-to-day support for learners, employers, and staff.

Learner Onboarding Coordinator:

• Supporting digital platforms, enrolment systems, and user access.

MIS / Data Administrator:

• Managing learner records, ILR data, and compliance systems.

E-Learning Support Specialist:

• Supporting virtual learning platforms, resources, and online classrooms

Helpdesk or Service Desk Analyst:

• Responding to tickets and troubleshooting issues for staff and learners

GCSE in:

• 5 subjects (grade 4/C)
• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know., * Communication skills

• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers-backed by more than a decade of experience in the digital education sector.