Senior IT Technician (End User Computing)

It is an exciting time to become part of King Edward's IT Team as we embark on the implementation of a new cloud-first strategy throughout the school. This initiative represents a significant step forward in our digital transformation, designed to enhance both teaching and learning environments through technology., King Edward's School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to adhere to the School's Safeguarding Policies and Procedures.

Responsible to:

The Director of IT, who has overall responsibility for all IT staff.

Responsible for:

The Senior IT Technician who holds End User Computing responsibility supports and enhances the digital experience of students, educators, and administrative staff. Ensuring that computing devices, software applications, and digital learning environments operate seamlessly across the school.

Technicians with End User Computing specialisms are responsible for managing and supporting end-user devices (laptops, desktops, tablets), ensuring optimal performance, security, and usability. The ideal candidate will have a passion for technology in education and a commitment to delivering exceptional service in a dynamic learning environment.

Main responsibilities:

1. Providing technical support for end-user devices including but not limited to Windows, macOS, iOS, VOIP and Chrome OS platforms.

2. Providing 2nd and occasional 3rd line support to the Service Desk on a day-to-day basis for escalated incidents.

3. Working with the IT Director to procure and configure appropriate devices for a school and enterprise environment.

4. Managing device lifecycle: configuration, deployment, maintenance, and decommissioning.

5. Being the point of escalation for hardware and software issues, escalating where necessary.

6. Maintaining, monitoring and updating endpoint security, antivirus, and compliance policies to meet the NCSC's Cyber essentials guidelines.

7. Collaborating with teaching staff to ensure technology supports curriculum delivery.

8. Assisting with classroom technology setups and installation including interactive whiteboards, projectors, and AV equipment.

9. Collaborating with the Service Desk Manager to document procedures, FAQs, and user guides to support digital literacy.

10. Monitoring and reporting on device usage, performance, and user satisfaction.

11. Participating and leading in IT projects related to digital transformation and infrastructure upgrades.

12. Providing assistance and cover for the Senior Technician with Cloud & Networks Responsibility.

The above list is not exhaustive but summarises the key roles to be performed. A willingness to respond supportively to changing circumstances or the changing needs of the School is part of working in a school environment and is expected of the postholder., All staff are in a position of trust and have a duty to keep children and young people safe and to protect them from neglect and physical and emotional harm. This duty is in part exercised through the development of respectful caring and professional relationships between staff, children, and young people. Staff are expected to be familiar with the local child protection arrangements and understand their responsibilities to safeguard and protect children and young people.

Do you have experience in macOS?, 5 GCSEs at grade 9 to 4 (A* to C) or equivalent, including English and Mathematics, Experience in IT support in an educational institution or similar environment.

Familiarity with educational technologies and platforms (e.g., MIS, LMS, AV systems).

Familiarity with technologies and platforms (e.g., Microsoft 365, Google Workspace, Apple Business Manager)

Good knowledge of operating systems (Windows 10/11, macOS, iOS)

Good knowledge of MDM solutions (Intune, Jamf, Google Admin Console).

Knowledge of Windows deployment platforms (Autopilot, OSD Cloud, MDT, SCCM/MECM)

Ability to work independently and manage multiple priorities

Basic scripting and automation skills (PowerShell, Graph)

Knowledge of Cyber Security Frameworks and Practices (Cyber Essentials)

Experience with GDPR, or other data privacy regulations

Knowledge of ITIL service management practices.

Personal Qualities

Genuine interest in IT

Excellent verbal and written communication and interpersonal skills

Ability to work as part of a team, or independently as instructed

Confident in dealing with all levels of stakeholders

Ability to apply problem solving techniques and get results, prioritising tasks whilst working under pressure

Self-motivated and committed to delivering tasks on time and to a high quality

Ability to think critically about the processes of troubleshoot, investigate and resolve technical issues

Job Types: Full-time, Permanent

Pay: £35,118.00-£37,441.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• On-site gym