3rd Line Engineer

We're looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high-profile user community. This is an office-based role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset.

You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring a high-quality, reliable service.

Our purpose is simple: to make the world more sustainable by building trust in society through innovation. As a 3rd Line OS Core Engineer, you'll work with new technologies in a collaborative team that values knowledge sharing, continuous improvement, and delivering the best possible results for our customers. What You'll Be Doing

• Providing 3rd Line support for a high-profile user base
• Working hands-on with key infrastructure technologies
• Monitoring, triaging, and escalating issues through Event Management tooling
• Engaging daily with customers and stakeholders
• Supporting and improving IT services using ITSM processes and tooling
• Collaborating with 2nd and 3rd Line teams to strengthen service delivery

+Vmware

+Solarwinds +Active Directory

3rd line experience, You'll bring solid knowledge and hands-on experience in:

• vCentre/VMware
• Event Management Tooling (eg, SolarWinds, SCOM)
• Trellix (McAfee)
• MECM/SCCM
• ITSM Tooling
• SQL
• Active Directory
• Windows Server