IT Systems Tech Support

Within this challenging role, you will play a key part in ensuring a smooth and efficient IT environment for our colleagues across the business.

Your role

• Deploy and configure new laptops for incoming and existing staff.
• Guide new employees through their IT onboarding (3-hour session).
• Handle hardware ordering, inventory control and asset documentation.
• Maintain firmware and drivers across devices.
• Install, maintain and decommission servers, printers, network equipment, access points and related hardware.
• Perform preventive maintenance in WAP, including troubleshooting through database queries.
• Advise and support IT Infrastructure and Vessel IT Support teams.
• Document procedures, work instructions and operational tasks thoroughly.
• Support the team with hands-on involvement and contribute to training and knowledge sharing

• You are fluent in English; additional languages are an advantage.
• You work confidently with the MS 365 suite (Excel, Word, Outlook, PowerPoint, Teams/SharePoint).
• You have a strong technical affinity and can quickly learn complex topics.
• You possess excellent hardware and software support knowledge.
• You communicate clearly and build strong relationships with internal and external stakeholders.
• You are organised, accurate and comfortable with multitasking.
• You show initiative, think in solutions and stay calm under pressure.
• You have leadership qualities and the ability to coach others.
• You respect and support the personal development of team members.
• You are digitally minded, proactive, driven, persistent and hands-on.
• You have 3+ years of experience in departmental hardware/software support and maintenance.

• A pleasant working atmosphere in a dynamic international environment
• Flexible working hours with the possibility of working from home
• Additional benefits including meal vouchers, hospitalisation and group insurance
• Competitive salary in line with your qualifications and experience

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.