AI Developer

The post holder will take a lead role in designing, building and implementing AI-driven solutions using Microsoft Copilot Studio to enhance service delivery, support decision-making, and drive organisational objectives., * Design, build, and deploy intelligent conversational agents (Copilot) using relevant and suitable AI platforms.

• Leverage AI and automation platforms to create scalable, secure, and context-aware solutions that enhance productivity and streamline business processes

• Plan and deliver AI solutions, making decisions that influence team and organisational outcomes within established frameworks.

• Oversee the operational processes required to run and maintain AI products or services effectively.

• Apply expert knowledge of product management techniques to guide development and delivery.

Other Duties:

• Apply Agile practices to design, test, and deliver AI solutions, measuring performance and outcomes.

• Analyse, challenge, and optimise organisational processes of increasing complexity, simplifying where appropriate.

• Redesign and optimise operational processes, amending existing ones and planning the implementation of new products or services.

The role will build agents and solutions to automate tasks, interact with users, and integrate with enterprise systems like Microsoft 365, SharePoint, Dataverse, and Power Platform. The role blends low-code development, prompt engineering, and workflow automation to create agents that enhance productivity in key finance tasks and delivering decision-making tools across business functions.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.