Application Support Team Leader
Hunter Bond
Charing Cross, United Kingdom
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
£ 65KJob location
Charing Cross, United Kingdom
Tech stack
Linux
SQL Databases
Job description
- Assuring and improving Support function efficiency
- Handling escalations and coordinating responses during incidents
- Building and maintaining strong relationships with customers
- Providing mentoring and guidance to Engineers
- Taking ownership of critical issues
- Driving continuous improvement
- Working hand in hand with other teams to provide Product related insights and relaying bugs
- Driving training and development
- Demonstrating best practices
- Contributing technically to incidents
- Delivering and taking responsibility for service reviews
Requirements
Skills: Team Leadership, Mentoring, Linux, SQL, * Experience working in an Application Support Team Lead capacity
- Linux
- SQL
