Workplace IT Operations Lead

As the Workplace IT Operations Lead, you will own the integrity, reliability, scalability, security, and cost-efficiency of LiveEO's internal IT environment. The Workplace IT team is the primary point of contact for more than 160 employees worldwide for all workplace technology, including hardware (with a focus on provisioning and de-provisioning laptops and peripherals) and company-wide software. You will lead, coach, and develop the team, set priorities, and drive both day-to-day operations and long-term planning. You will also be responsible for vendor management and key aspects of compliance with SOC 2 Type II and ISO 27001 frameworks. This is a "player-coach" role that combines management responsibilities with hands-on operational work.

Your challenge

• Lead and support the Workplace IT team to achieve shared goals and effectively prioritize work
• Prioritize and plan both day to day operational tasks and longer term infrastructure initiatives
• Manage a diverse set of vendors across technical, administrative, and commercial dimensions
• Own budgeting and cost control for hardware and software purchases
• Lead the company wide transition to a modern MDM and IdP solution
• Design and operate an IT helpdesk model that supports a globally distributed workforce
• Align and harmonize tooling choices across teams, balancing local needs with company wide standards
• Balance innovation and experimentation with secure, controlled endpoint management
• Shape, document, and continuously improve internal IT processes and policies
• Manage software license needs and utilization while staying within budget
• Ensure office IT infrastructure is reliable, secure, and fully operational
• Own selected SOC 2 Type II and ISO 27001 controls related to Workplace IT

Tech stack & tools:

• Atlassian stack (Jira, Confluence)
• Google Workspace
• Microsoft 365
• Apple Business Manager
• JumpCloud
• Entra/Intune
• Slack
• AWS
• Terraform
• Gravitational Teleport
• FleetDM
• Basic networking (UniFi)

Do you have experience in macOS?, * Deep understanding of endpoint management (especially mobile) and identity provider (IdP) systems

• Proven experience leading large scale organizational technology transitions
• Excellent written and verbal communication skills in English, plus good working proficiency in German
• Experience working in a highly diverse, multicultural environment
• Strong understanding of information security principles
• Experience with budget management and hardware and software inventory management
• Experience working with SOC 2 Type II and or ISO 27001 compliance frameworks
• Experience leading IT teams in an environment that combines strong governance with innovation
• Solid operational knowledge of Linux (Ubuntu LTS), macOS, and Windows
• Experience administering Entra ID and Intune
• Experience administering the Atlassian stack, especially Jira and Confluence
• Good understanding of email administration and best practices
• Good understanding of DNS fundamentals
• Experience designing and implementing internal organizational IT processes and policies

Nice to have:

• Previous experience administering Windows systems and Active Directory
• Experience administering Google Workspace
• Hands-on experience with AWS
• Basic experience with infrastructure as code (for example Terraform)
• Foundational understanding of networking concepts

• Gain direct insights into and influence strategic business decisions shaping our go-to-market (GTM) strategy, while working on cutting-edge SaaS and AI solutions that enhance business processes and lives globally.
• Join a rapidly growing multinational leader in an evolving and impactful industry, surrounded by a talented, international team of experts from 30+ nationalities.
• Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance
• Enjoy significant responsibility with the autonomy to drive change, shape processes, and innovate. We encourage career development, creativity, and bold ideas.
• Receive fair remuneration with the opportunity to participate in company ownership through our VESOP (Virtual Employee Stock Option Plan).
• Access medical, dental, and vision plans, 401(k), paid vacation, 30 sick days, and more to support your well-being.

LiveEO is a fast-growing Series B company in the geospatial analytics industry, providing satellite-based infrastructure monitoring solutions that help energy and railway companies detect risks, prevent outages, and increase safety., LiveEO is a well funded startup founded in 2018 and based in Berlin. Our primary service is modelling risk to our customers' assets and infrastructure from vegetation, ground deformation and change detection. We currently have around 160 employees from all over the world with a variety of backgrounds     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.