Desktop Support engineer (L1)

Providing L1 support for desktops, laptops, mobile devices, and peripherals

• Troubleshooting Windows, macOS, iOS, Android, and office equipment
• Handling service desk tickets with timely resolution & clear communication
• Supporting M365, Teams, SharePoint, Zoom, and Google Workspace
• Assisting with VPN, MFA, account access, and connectivity issues
• Managing IT asset inventory (devices, accessories, licenses)
• Coordinating with L2/L3 support teams for escalations
• Supporting onboarding, device setup, and software deployment
• Participating in patching cycles & hardware refresh activities
• Creating/maintaining knowledge base documentation
• Promoting cybersecurity awareness and reporting threats

Do you have experience in macOS?, * Knowledge of IP, DNS, DHCP & basic networking

• Experience with Windows 10/11, macOS & Office 365
• Familiarity with remote support tools (AnyDesk, TeamViewer, SCCM etc.)
• Knowledge of Active Directory, Azure AD, Intune/MDM, VPNs
• Strong troubleshooting for Outlook, Gmail & productivity tools
• Experience with Jira, ServiceNow, Freshdesk (nice-to-have)
• Hands-on hardware troubleshooting (RAM, SSD, displays, peripherals)
• Understanding of endpoint security & backup tools, * 1-2 years IT Support / Desktop Support experience
• Certifications (CompTIA A+, ITIL, Microsoft) are a plus
• Experience in hybrid / cloud-first environments
• Strong customer service mindset