Network Engineer - MSP - London - £48,000 - Hybrid

A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team.

This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional.

As the Service Desk Network Engineer you will take full ownership of all second- and third-line support for network related incidents and service requests. Key responsibilities include:

Client management: evaluating business impact and managing expectations.

Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments.

Support the deployment and maintenance of secure VPNS, VLANs, and firewall rules.

Conduct network performance monitoring and recommend optimization strategies.

Provide support to junior team members on first-line support tickets and service requests.

Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues,

Manage and triage service desk queues effectively, maintaining SLA compliance.

Update service tickets, communicate with clients, and coordinate with third-party suppliers.

Maintain accurate documentation of network configurations, changes, and troubleshooting steps.

The ideal candidate for this Network Engineer role will have experience in an MSP or IT/Voice environment and a strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP. Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous. Experience with FortiGate Firewalls is a bonus.