Transition Project Manager

As a Transition Project Manager within our IT MSP, you will be responsible for managing the end-to-end process of customer onboarding and offboarding. You will ensure seamless transitions, delivering a high-quality experience that aligns with contractual obligations, technical requirements, and customer expectations. This role is pivotal in maintaining customer satisfaction and operational excellence during critical lifecycle stages.

Day-to-day at Ekco:

Customer Onboarding

• Lead onboarding projects for new customers, ensuring timely and successful service activation.
• Coordinate internal teams (Sales, Technical, Service Desk, Security, etc.) to deliver onboarding milestones.
• Develop and maintain onboarding plans, documentation, and communication templates.
• Ensure customer requirements are captured, validated, and translated into deliverables.
• Conduct onboarding reviews and handovers to operational support teams.

Customer Offboarding

• Manage offboarding projects for departing customers, ensuring secure and compliant service termination.
• Oversee data migration, access revocation, and infrastructure decommissioning.
• Liaise with Legal, Finance, and Compliance teams to ensure contractual closure.
• Minimise disruption and risk during service withdrawal.
• Document lessons learned and contribute to continuous improvement.

Do you have experience in ServiceNow?, * Proven experience in project management within an IT MSP or similar technical environment.

• Strong understanding of IT services (e.g., cloud, networking, cybersecurity, end-user support).
• Excellent stakeholder management and communication skills.
• Familiarity with ITIL, PRINCE2, or Agile methodologies.
• Experience with customer-facing roles and managing expectations.
• Ability to manage multiple projects simultaneously with attention to detail., * PRINCE2, PMP, or Agile certification.
• ITIL Foundation or higher.
• Experience with PSA tools (e.g., Fresh, Connectwise, Service Now) and project tracking platforms (e.g., Monday.com, MS Project).

• ️ Time Off: 25 days annual leave + public holidays
• Birthday Leave: One extra day off to celebrate
• Company Pension Scheme
• Employee Assistance Programme (EAP) for wellbeing support
• ️ EkcOlympics: Global team activity challenges
• Unlimited access to Pluralsight for continuous development
• Real opportunities to grow, including international progression

Why Ekco

• ️ Microsoft's 2023 Rising Star Security Partner of the Year
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• A culture rooted in diversity, equality, inclusion & belonging
• A commitment to internal mobility and career progression
• Flexible, family-friendly working at the heart of our culture
• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Founded in 2016, Ekco has quickly become one of Europe's fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk - powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. ️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we're a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia-and we're continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do: * On It: We take ownership, follow through, and get things done.