M365 Services Engineer

We have an opportunity for an M365 Services Engineer to join our Technology department based at our head office in Worcester. The purpose of this role is to provide technical expertise to support the operational delivery, design, development and continuous improvement of Technology M365 cloud-powered productivity platform services in line with the Group's immediate and long term values and objectives. You will be managing and delivering the continuous improvement of Sanctuary's SharePoint Online, Teams & Exchange Online capabilities and work closely with other Technology teams to ensure best practice configurations are applied in security and service resilience and ensuring seamless integration with other Technology services (e.g., SharePoint, OneDrive, Gimmal Link). This is a varied role where you will be managing permissions, access controls, and site collections along with providing training and guidance to users on SharePoint Online and Teams.

The Role of the M365 Services Engineer will include:

• Design, deploy, and manage SharePoint sites and libraries
• Support migration from legacy systems to SharePoint Online
• Configure and manage Teams policies, settings, and user permissions
• Troubleshoot Teams-related issues including meetings, chat, and collaboration features
• Support governance and compliance configurations (e.g., retention policies, guest access, Conditional access policies)
• Configure and manage Power Platform policies and settings
• Design, deploy and manage automation solutions within Microsoft 365
• Administer mailboxes, distribution groups, and email policies
• Configure anti-spam, anti-malware, and data loss prevention (DLP) settings
• Manage mail flow, hybrid configurations, and Exchange connectors
• Perform mailbox migrations and ensure email continuity
• Monitor Exchange Online health and resolve service-related issues
• Work closely with other Technology teams to ensure best practice configurations are applied in security and service resilience

• Advanced Microsoft 365 experience
• PowerShell
• ShareGate
• Degree, management qualification or relevant professional qualification
• ITIL Foundation Certificate
• Qualifications in Cloud Solutions: Microsoft Certified: Azure Fundamentals, 365 Fundamentals, 365 Collaboration Communications Systems Engineer Associate
• Good negotiation and presentation skills
• Excellent communication skills
• Excellent organisational and planning skills
• Excellent problem solving skills

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £37,414 with an additional policy allowance of £11,033 per annum (rising to £39,383 with an additional policy allowance of £11,614 per annum after 12 months, subject to satisfactory performance)

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.