Operation Support Specialist

Join Samsung Electronics, a global tech leader, to unlock opportunities. Work in a dynamic environment with great benefits.

Tasks

• Manage all administrative processes for warranty repairs and exchanges.
• Serve as the main contact for internal and external partners.
• Support Samsung's service partner network and create training materials., Samsung Electronics is a global technology leader that opens up new possibilities for people around the world. The basis of our success is our employees, whose talent, creativity, and passion stand out. We strive for excellence and are looking for top talents to accompany us on this path. Are you interested in a job at the world's fastest-growing technology company? In an international team of creative minds? If so, then apply online with your meaningful CV and cover letter.

Role and Responsibilities

Your tasks, you…

• are responsible for processing and monitoring all administrative processes related to warranty repairs, product exchanges, returns, and spare parts management
• are the central contact person for internal and external sales partners (e.g., operator and dealer network) in all administrative matters
• support the entire Samsung Service Partner network in all administrative concerns
• create training materials and process descriptions and conduct training for service partners
• monitor the relevant Operation Support KPIs (returns, warranty costs, spare parts, etc.) of all Samsung service partners and organize as well as implement improvement measures
• support the customer service teams in all operation support topics
• provide second-level support for the Samsung Shared Service Center (SSC)
• support the CS team with ongoing tasks and projects

• Require commercial training or higher education with customer service experience.
• Proficient in MS Office, SAP, PowerPoint, and Excel.
• Strong organizational skills and ability to work independently., * have completed commercial basic training or higher education
• bring several years of professional experience in customer service or similar functions
• work independently, conscientiously, and flexibly with strong organizational skills
• are proficient in MS Office, SAP, PowerPoint, and Excel
• speak German and English; French is an advantage
• demonstrate a flexible, proactive working style, solution orientation, and strong customer focus
• enjoy working in a team, have good communication skills, and think entrepreneurially
• have a resilient personality with a precise and independent working style