Spriklr Chatbot Software Engineer

As a Sprinklr Chatbot Developer to design, develop, and maintain AI-powered conversational solutions. This role combines bot development with platform support, requiring comprehensive Sprinklr knowledge and conversational AI expertise., + Design and develop chatbots using Sprinklr's Conversational AI with Dynamic Workflows and Smart FAQ

• Implement and train ML models: Zero Shot, Issue Type Intent, and Smart FAQ

• Create qualifying and issue-type bots with proper intent, entity, and context handling

• Integrate bots with external systems via APIs and deploy across multiple channels

• Create rich media assets (buttons, images, carousels) for enhanced user experience Platform Support

• Provide ongoing support and troubleshoot bot performance issues

• Monitor metrics: containment rates, sentiment analysis, conversation quality

• Manage change sets for dev-to-prod deployments

• Configure Rules, Macros, Workflows, Queues, and Unified Routing

• Create Dashboards, Reports, and Secure Forms

• Troubleshoot live chat deployments, platform issues, and CSP configurations

• Manage permissions, roles, and personas as required, Agile Development Database Design/Development Debugging APIs/Web Service Integration Programming/Scripting Version Control Microservices/Service Oriented Architecture IT Security Cloud Computing Software Testing Continuous Integration/Continuous Deployment Automation & Orchestration Application Development Algorithm Design Software Development Lifecycle Decision Making Growth Mindset Inclusive Leadership

Do you have experience in Software testing?, * Experience developing chatbots on Sprinklr platform or other CX platforms

• Production-grade conversational AI solutions experience
• ML model training with measurable performance improvements
• Strong troubleshooting across bot logic, integrations, and platform configuration
• Excellent communication and ability to balance development with support responsibilities

Preferred:

• Experience with multiple Sprinklr modules (Service, Marketing, Social)
• Sound knowledge of chatbot design principles and exposure to CX platforms
• Agile methodology experience

Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.

Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.