IT Support Technician (L1

We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You'll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization., Tier-1 & Tier-2 Incident Management

• Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.

• Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks. Hardware & Software Support

• Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., printers, AV equipment).

• Troubleshoot hardware and software issues to minimize downtime. Application & Workspace Administration

• Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).

• Administer Active Directory tasks (user creation, group policy management).

• Handle system imaging and maintain an accurate IT asset inventory. User Onboarding & Offboarding

• Prepare devices and access permissions for new hires.

• Decommission or reassign equipment for departing employees.

• Maintain documentation for all onboarding/offboarding processes. Security & Maintenance

• Apply system patches and updates.

• Maintain detailed documentation on system configurations, procedures, and support workflows. Specialized Support

• Provide tailored support to VIP users.

• Set up and maintain AV equipment and meeting room technology.

• Assist with mobile device management and specialized tech requests.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Technical diplomas or relevant certifications are also acceptable. Experience

• 2-5 years in IT support, helpdesk, or technical support roles. Technical Proficiency

• Operating Systems: Windows 10/11, macOS, iOS, Android.

• Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.

• Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.

• Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools. Certifications (Preferred but not required)

• ITIL Foundation

• CompTIA A+

• Microsoft Certifications (e.g., MCSA)

• Apple ACMT

• Cisco CCST or CCNA Soft Skills

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a proactive attitude.

• Ability to work independently and collaboratively under pressure. Languages

• Fluent in Spanish and proficient in English (both written and spoken).

• Additional languages are a plus. Availability

• Willingness to work outside of standard business hours if required.

• Open to participating in on-call rotations as needed.