Senior Software Engineer- Windows

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality, reliability, and performance of our products.

What You Get to Do in This Role

• Analyze, mine, and process events from client-server-based applications, including Windows agents, ensuring accurate data collection, interpretation, and troubleshooting.
• Write high-quality, scalable, and maintainable code with a focus on best practices and extensible framework design.
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration, and performance aspects.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Promote engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Do you have experience in Windows?, * Experience leveraging critical thinking to integrate AI into work processes, decision-making, and problem-solving (e.g., AI-powered tools, automated workflows, analyzing AI-driven insights).

• Strong experience working with Windows agents, including mining, processing, and analyzing event data from client-server-based applications.
• 6+ years of software engineering experience with a proven track record of delivering high-quality products.
• Proficiency in .NET and C++, with strong expertise in Windows APIs, client-server event processing, and scalable framework design.
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.
• Solid understanding of software quality principles, including reliability, observability, and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the full stack.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.
• Hands-on experience with relational databases such as MySQL, MariaDB, or similar, including storing, processing, and analyzing data.
• Experience or knowledge of the ServiceNow platform is a strong plus, as well as familiarity with Java or JavaScript.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.