Change Manager

• Leading, managing and motivating an internal customer facing support team in the accurate calculation, construction and issuing of estimate and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies and procedures
• Optimise data collection processes to improve efficiency and data accuracy
• Co-ordinate data and configuration aspects of the annual processes, such as estimate and actual setting, data loading and letter production within statutory deadlines
• Ensure quality assurance on service charging processes including leading on audits and reporting
• Partnering with business areas across the organisation to prepare annual service charge income budgets and accurately accounting for expenditure.
• Lead on change management with respect to service charge data, systems and processes, including developing and maintaining the annual cycle plan
• Supporting the development, implementation and embedding of systems and process improvements to support the transformation of service charge delivery
• Develop procedures and controls which adhere to legislation, regulations and contractual obligations.
• Lead on projects which improve the efficiency and effectiveness of the service

Do you have experience in Change management?, * A strong understanding of residential and commercial service charge management, including current legislative requirements and industry best practices.

• Knowledge of the legal and statutory framework around service charges
• Excellent IT skills including advanced Excel
• Excellent financial and numeracy skills
• Ability to interpret numerical data and complex documents and present analysis and conclusions in an easy-to-understand way, both in person and in writing
• High level of attention to detail
• Strong organisational skills, able to manage and monitor a range of team tasks and responsibilities and work to tight deadlines
• Strong people management experience, commitment to delivering excellence through others and nurturing a collaborative one team working approach. See below management indicators:
• Giving effective feedback on performance
• Developing and promoting a culture of continuous learning for performance improvement
• Dealing effectively with under performance
• Using a coaching style of management that empowers, develops capability and capacity in others
• Using delegation as a learning tool and opportunity
• Taking ownership of the induction and probation process for new colleagues
• Employing people management strategies that provide stability in people resources, supports wellbeing and develops talent for the future
• Recognising and celebrating great performance and promoting this practice in others
• Adapts style to ensure everyone s able to perform at their best, feels included and valued