Security Systems Technical Support Engineer

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls., To provide technical support to end users and engineers both internally and externally.

To ensure prompt and accurate information is scheduled.

To prioritise workload and meet contractual deadlines.

To answer customer telephone calls ensuring internal customer service standards are met.

Any other reasonable requests from the line supervisors and Head of Service

Provide first line support to the customer to see if the call can be resolved before passing to the service team

To provide support to the Service Scheduling Team when required.

Candidate to have a minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control & Fire

Customer focused

Excellent telephone manner

Team player

Strong interpersonal and communication skills

Ability to prioritise workloads

General varied product knowledge on fire systems

Network/IP based product experience

Desirable Requirements for the Job:

Experience of UDL software across Galaxy, ATS, Intruder Alarm Panels

Experience working on Cash4windows

Experience working on Enterprise-wide networked CCTV systems to include Cathexis

Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems

Network/IP based product experience, Candidate to have a minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control & Fire Customer focused Excellent telephone manner Team player Strong interpersonal and communication skills Ability to prioritise workloads General varied product knowledge on fire systems Network/IP based product experience Desirable Requirements for the Job: Experience of UDL software across Galaxy, ATS, Intruder Alarm Panels Experience working on Cash4windows Experience working on Enterprise-wide networked CCTV systems to include Cathexis Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems Network/IP based product experience

• Salary: £30,000 per annum
• Shift Pattern: 4 on 4 off shift pattern consisting of two days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts
• 100% office based

Key Purpose of the Job, * Full-time * Salary: £30,000 per annum * Shift Pattern: 4 on 4 off shift pattern consisting of two days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts * 100% office based