3rd Line Engineer
3rd Line Engineerashdown Group
Elstree and Borehamwood, United Kingdom
5 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
£ 60KJob location
Elstree and Borehamwood, United Kingdom
Tech stack
Microsoft Access
Azure
Powershell
Azure
Sonicwall
Firewalls (Computer Science)
Microsoft InTune
Fortinet
Job description
- Act as the top-tier escalation point for complex incidents
- Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
- Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
- Mentor engineers in diagnostic methodology
- Work closely with technical leadership-no non-technical managers blocking decisions
Requirements
- Must have 3 rd line experience within an MSP
- Expert M365 (CA, Intune, hybrid Exchange, ATP)
- Strong troubleshooting methodology
- Confident communicator at all levels
- Full Microsoft Certificates desirable
- NinjaOne/Datto RMM config
- Azure infrastructure
- Firewalls (Fortinet, SonicWall, Draytek)
- Solid PowerShell skills
Benefits & conditions
The role is offered with a salary of between £55,000 - £60,000 + £3k annual certificate budget plus competitive benefits.
