Site Reliability Engineer III - Support Engineering

As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office, you will solve complex and broad business problems with simple and straightforward solutions. We are seeking a Site Reliability Engineer (SRE) to help drive reliable, scalable, and intelligent platform operations in a global financial environment. This role combines technical support, DevOps practices, and SRE principles-including on-call incident response, automation, and a customer-first mindset. You will work with modern tools to ensure our applications and services remain robust and available., * Collaborate with engineering, support, and operations teams to maintain and improve the reliability of mission-critical applications.

• Participate in incident management, troubleshooting, and continuous improvement.
• Help implement automation and monitoring solutions.
• Be part of an on-call rotation, requiring effective action during production incidents.
• Share knowledge, follow best practices, and contribute to a culture of learning and innovation.
• Communicate clearly, solve problems proactively, and focus on customer needs.

• Formal training or certification on SRE & Application Support concepts and proficient applied experience
• SRE & Application Support: Experience in SRE, DevOps, or application support roles, with knowledge of SLIs/SLOs, incident response, and troubleshooting.
• Observability & Monitoring: Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Splunk, Open Telemetry).
• DevOps Tooling: Hands-on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).
• Cloud & Automation: Exposure to cloud platforms (AWS, GCP, or Azure) and automating infrastructure and deployments.
• On-Call & Incident Management: Willingness to participate in on-call rotation and respond to production incidents.
• Problem Solving & Communication: Ability to break down issues, document solutions, and communicate effectively with team members and customers.

Preferred Qualifications, Capabilities And Skills

• Financial/Regulated Experience: Experience in banking, fintech, or regulated environments.
• Resilience Engineering: Participation in game days or chaos engineering.
• Mentorship: Interest in sharing knowledge and best practices with peers.

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems., J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.