1st Line Analyst

FryerMiles are delighted to be working with an award-winning IT Support company to assist with their recruitment of a 1st Line Analyst to join their team in London., The successful candidate will have foundational IT experience and a keen interest in delivering excellent first-line technical support, resolving common technical issues, supporting end-users remotely, and escalating complex cases to the L2 team where necessary., * Provide first-line support to clients via phone, email, and remote tools

• Troubleshoot and resolve issues across desktop, server, network and cloud environments
• Log, manage and own support requests through to resolution or escalation
• Assist with procurement queries, software licencing and general IT advice
• Maintain documentation
• Setting up and configuring new desktops, laptops and printers

• 1-2 years of experience in an IT support role, ideally within a MSP
• Solid understanding of Windows 10/11 and macOS
• Good knowledge of Microsoft 365, Google Workspace
• Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory
• A logical thinker with excellent troubleshooting and problem-solving skills
• Excellent customer service skills and a professional telephone manner
• Ability to prioritise and manage own workload
• A team player with a positive, proactive attitude
• Ability to be flexible and work to changing priorities