IT Service Lifecycle Manager/IT Service Manager

Lead the Service Lifecycle process to ensure that new and existing services meet business needs and are scalable and sustainable.

• Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities.

• Oversee the service portfolio, ensuring that all services are aligned with the organisation's strategic objectives and deliver value and that all services contain up- to-date and accurate information.

• Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption.

• Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders.

• Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively.

• Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes.

Certified ITIL Foundation v4 (preferred)

• Advanced ITIL certifications (preferred)

• Minimum of 7 years of experience working in IT Service Management.

• Minimum of 3 years in a leadership or managerial role overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management.

• Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement

• Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.

• Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements.

• Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.

• Strong ability to communicate and set expectations with stakeholders and third parties.

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business, DGH Recruitment has over 25 years expertise delivering Technology & Digital recruitment services to many of the world's leading organisations with a particular focus on Legal, Financial, Professional Services & Non-Profit. We are specialists in recruiting across Legal Tech & Service Support, Development, QA & Testing, Business Intelligence & Data, Artificial Intelligence, Projects, Business Analysis, Change & Transformation, Networks, Infrastructure & Security. DGH provide a complete recruitment service including contract/temporary recruitment, permanent recruitment, co-sourcing and executive search. DGH is a privately-owned business and are not part of any consortium / group structure and we do not subcontract to third parties.