IT Systems Analyst

a timely and efficient manner in line with Business requirements. Keep incident management (ticket) systems up to date. Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents. As required, provide timely communication to users on the status of their service requests and incidents. As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner. Ensure problem prevention methods are continually applied to improve service levels and reduce costs. Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitor the availability, performance and throughput of supported IT applications. Prioritise and schedule assigned support activities and tasks. Maintain IT application, The IT Systems Analyst will support and resolve IT application-related incidents and service requests efficiently while maintaining incident management systems. They will also monitor application performance and engage with third-party suppliers to ensure timely problem resolution.

Operating Systems, Network Services, Server Infrastructure, Virtualization Technologies, Cloud Based Services, Helpdesk Management, Powershell, VB Scripting, Problem Diagnosis, Technical Communication, Technical Requirements Definition, Supplier Engagement, Ownership, Adaptability, Learning, Escalation, support technical documentation. Participate in disaster recovery activities as required. Manage outside support suppliers and other third-party assistants as required. Create and update documentation. JOB REQUIREMENTS Must possess the required proficiency to perform essential tasks. At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It's about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude. The following skills and experience are required for this role: Basic Understanding of operating systems (Windows, Linux) Knowledge of network services and protocols Familiarity with server infrastructure and virtualization technologies Knowledge of Cloud Based Service Providers (AWS, Azure) Helpdesk management skills. Experience with and understanding of Powershell and VB scripting. Problem diagnosis and resolution. Ability to produce clear written material. Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders. Technical requirements definition skills. Ability to engage with and seek input from others to ensure delivery to agreed timescales. Strong sense of ownership and ability to follow tasks through to completion. Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues. Willingness to learn new technologies and maintain industry knowledge. Ability to understand and determine when issues should be escalated to a higher level. Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands. Private medical insurance for you and your partner/spouse 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles 4 days of paid Volunteering leave to support our local communities Vibrant office location in Ancoats, Manchester.

OVERVIEW At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive. We're passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way. OUR STORY Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow. Since then, we've delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we've financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019. BECOMING A BANK In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth. WHERE WE'RE HEADED Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service. How do we achieve this? By hiring people who care deeply about doing the right thing, we've been recognised as 'World Class to Work For' by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace. OUR CULTURE DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We've achieved much on our journey so far, but we believe we have our best days ahead of us. We've established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK. THE ROLE, RESPONSIBILITIES AND DUTIES: Other duties may be assigned outside of the following duties and responsibilities: Support and resolve IT application-related incidents, service requests and problems in