Product Support Engineer

Develop and implement design solutions for products in the field and support technical inquiries by the sales and service organisations.

Responsibilities

• Support field technicians by troubleshooting electrical and mechanical systems.
• Answer technical inquiries from outside sales offices.
• Review complex customer technical specifications for tender compliance.
• Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies.
• Write technical service bulletins for field implementation.
• Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers.
• Develop and monitor test procedures consistent with design criteria for field use.
• Provide technical and design related feedback from sales and service to project engineers.
• Submit engineering change requests for the purposes of improving product design.
• Assist in writing and maintaining product technical manuals and datasheets.
• Assist in coordinating technical training for service technicians and customers.
• Occasional national and international travel to assist with field issues.
• Adhere to standards and procedures in the pursuit of ISO 9001.
• Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed.
• Other assignments as designated by Department Manager.

Do you have experience in Root cause analysis?, Do you have a Bachelor's degree?, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong written, verbal, analytical and interpersonal skills
• Strong desire to work in a hands-on environment where critical thinking is required
• Experience in a similar role/industry preferred.
• Attention to detail.
• Bachelor Degree in Electrical Engineering preferred.
• Computer skills: Microsoft Office and Adobe Acrobat

Expérience & niveau de qualification

• Aucun diplôme
• 3 à 5 ans d'expérience

Powervamp is UK based company based in the heart of Bedfordshire. Our company forms part of the TLD group of companies. TLD is a French company (part of the Alvest group) operating in an international environment, a leader in the design, assembly, distribution, and after-sales service of airport ground support equipment (GSE). Our products are used in airports around the world. https://www.tld-group.com. We develop innovative products (autonomous, hybrid, electric, and sustainable vehicles) and contribute to reducing the environmental footprint of the aviation industry. To actively face and participate in environmental challenges, TLD is committed: We are members of the 'Solar Impulse' foundation and the United Nations 'Global Compact' initiative, which aims to promote Corporate Social Responsibility (CSR).