Digital Systems Lead

A fast-growing, UK-wide consumer products business is seeking a hands-on Digital Systems Lead to drive the development of a new self-service customer platform and connect it seamlessly with internal operational systems.

This organisation designs, manufactures, and installs premium home-improvement products, and is now investing heavily in digitising the customer journey-from online configuration and ordering through to field sales, scheduling, and installation. You'll play a pivotal role in shaping how customers and internal teams interact with the business.

What you'll be working on

• Building a self-serve digital front-end for customers, integrating online configuration, ordering, and tracking.
• Connecting the front-end to an order-management and workflow system tied into Microsoft Dynamics 365 Business Central.
• Ensuring field sales teams and installation crews have smooth access to connected systems for real-time data, scheduling, and updates.
• Working closely with leadership and operational teams to modernise processes and improve customer experience end-to-end.

• Experience working within small to medium-sized businesses where you wear multiple hats.
• Background in digital self-service or consumer-facing digital products.
• Understanding of order management, inventory control, and materials workflows, ideally in consumer products or small-scale manufacturing.
• Comfortable spending some time on-site in the North of England to understand operations and collaborate with teams.
• Strong familiarity with the Microsoft ecosystem, especially Dynamics 365 Business Central.
• Someone practical, hands-on, and excited to build and implement systems-not just manage them.

If you're driven by improving digital customer experiences and modernising operational systems in a real, tangible business, this role offers the chance to make a major impact.