Software Expert Field Technician Barcelona

• Support and retain customers under software contracts (TechCover).
• Contribute to service contract development for installed solutions.
• Proactively deploy Data Driven Services and Smart Integrated Assembly (SIA).
• Work with sales to define service support offers.
• Validate compatibility between Atlas Copco systems and tightening technologies.
• Integrate local developments with Atlas Copco tools.
• Manage requests and reporting via QCM and Spirit.

Project & Commissioning Phase

• Assess IT / SW scope and costs.
• Install, configure, and validate solutions.
• Handle change requests, testing, and customer training.
• Support during pilot and production integration phases.

Maintenance Phase

• Provide remote or on-site support.
• Monitor IT / SW incidents.
• Reconfigure systems and implement updates or upgrades.

• Knowledge of servo-controlled industrial electric tools.
• Knowledge of industrial IT systems and office software.
• Network infrastructure and main communication protocols.
• Knowledge of Database Management and communication protocols: SQL / MQTT Brokers & MQTT Protocol / RabbitMQ / API / others.
• Basic understanding of automation / PLC / MES / other related systems.
• Ability to use the available equipment effectively.
• Knowledge of IT project management.
• Ability to work with sensitive data.
• English level: B1 / B2.
• Valid driving license (Category B).
• Education level: DUT in Mechanical and Production Engineering, DUT in Electrical and Industrial Computing, BTS in Electrotechnics, or equivalent.