Technical Support Associate

Project Overview: We are transforming cardiometabolic care through data-driven innovation, personalized coaching, and integrated digital health experiences. As we continue to grow, we are seeking a Technical Operations Associate to join our cross-functional Product, Engineering, and Product Operations organization. This role plays a critical part in ensuring the successful technical implementation of new clients-spanning everything from data integrations and file exchange workflows to billing setup, performance guarantee tracking, and configuration of key operational systems, * Load and process incoming healthcare files (labs, claims, pharmacy) via secure SFTP delivery.

• Monitor file receipt and structure; troubleshoot schema mismatches or formatting issues.
• Maintain mapping dictionaries and manage ingestion tracking to ensure SLA compliance.
• Collaborate with Data Operations and Engineering to validate ingestion pipelines and surface file anomalies.
• Own outbound file delivery setup including: client-specific data dictionary creation, report-generator YAML configuration, SFTP connection management, and QA.
• Run outbound data generation scripts and validate files against client specs.
• Submit and manage PRs and coordinate with cross-functional stakeholders as needed.
• Implement billing workflows using Google Sheets, dbt, and SQL transformations.
• Configure pricing, billable items, engagement rules, and grace periods based on contract requirements.
• Validate end-to-end setup using dashboards and raw data pipelines.
• Ensure all upcoming launch paying organizations are configured appropriately to ensure reporting pipelines reflect updated information.
• Run validations in BigQuery and Looker to confirm reporting dashboard accuracy.
• Source and align on requirements for program configuration alongside Product and Account Management stakeholders.
• Update operational tables and maintain changelogs for rule configuration changes.
• Deploy optimized program rules using custom Python scripts and Firestore.
• Partner with QA to validate member onboarding logic to ensure setup was implemented accurately.
• Coordinate with Product, Client Success, Engineering, and Analytics to ensure readiness across all launch-related workflows.
• Communicate clearly with both technical and non-technical stakeholders.
• Participate in continuous improvement efforts for tooling, templates, and SOPs.

Why this positio

At Intellias, where technology takes center stage, people always come before processes. We're dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an ideal match for tech enthusiasts like you.

• Bachelor's degree in Health Informatics, Data Science, Business, Information Systems, or a related field.
• 1-3 years of experience in data operations, analytics, health tech, or implementation.
• Advanced working knowledge of SQL and strong skills in Excel/Google Sheets required.
• Experience using SFTP clients for secure file transfer, with the ability to navigate server directories, manage file permissions, and support user access configurations.
• Experience with dbt, GitHub workflows, and YAML configs preferred.
• Familiarity with healthcare data domains-labs, claims, pharmacy (Rx), or medical billing workflows is strongly preferred and will help accelerate success in this role.
• Past working examples of using scripting languages (e.g., Python) to automate and execute tasks is a major bonus.