Support Analyst

• Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly.
• Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity.
• Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes.
• Managing user account tasks such as password resets, access requests, and basic permission changes.
• Installing and configuring approved software, updates, and patches on end-user devices.
• Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required.
• Providing excellent customer service experiences.

What are we looking for?

• A keen interest in IT
• Customer service experience would be advantageous
• Technical IT experience would be advantageous
• Good communication skills
• Professional and adaptable, able to provide guidance to both colleagues and senior managers
• A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills
• Willing to undertake occasional travel to other UK sites if required
• Good attention to detail whilst working in a busy environment.

37.5 hours per week Monday-Friday 08.30-17.00

Salary: £26k

Holiday: 25 days plus bank holidays plus optional 5 unpaid days

Benefits: Life assurance, company pension scheme and rewards scheme

A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton.