IT Team Lead / Desktop Support Manager

Suitable IT Team Lead / Helpdesk / Desktop Support Manager will be responsible for managing a small team of IT professionals, overseeing, helpdesk / desktop support operations, and ensuring the delivery of high-quality IT services to clients., * Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations.

• Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues.
• Develop and implement IT support policies and procedures to enhance service delivery and efficiency.
• Coordinate with clients to understand their IT needs and provide tailored solutions.
• Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
• Stay up to date with the latest industry trends and technologies to drive continuous improvement.
• Manage and prioritise support tickets, ensuring prompt and effective resolution.
• Collaborate with other IT teams and departments to ensure seamless integration and support.

• Proven experience in a similar IT Team Lead or Helpdesk / Desktop Support Manager role.
• Strong technical knowledge of desktop support, hardware, and software troubleshooting.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.
• Experience with IT service management tools and platforms.
• Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are a plus.
• Ability to work in a fast-paced environment and manage multiple priorities.

If you are a motivated IT professional with a passion for leading teams and delivering exceptional IT support, please get in touch.

Skills

• Leadership
• Microsoft Office
• Team Leader
• Troubleshooting
• 2nd Line
• 1st Line
• ITIL Certified

We are a recruiting for a Managed Service Provider located in London. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction.