Support Engineer L3

• Handle escalated support cases and ensure resolution within defined SLA timeframes
• Collaborate with scrum teams and other support levels to troubleshoot complex issues
• Analyze and debug cloud-based solutions related to payroll, HR, tax, and benefits
• Create and maintain reports , dashboards , and support performance metrics (KPIs)
• Participate in daily support meetings to triage , communicate critical issues , and plan actions
• Work across products and tools in a dynamic and fast-paced environment
• Continuously learn new systems and improve support processes
• Maintain a positive attitude , foster team collaboration, and deliver high-quality service

• Solid experience in Tier 3 / Technical Support , ideally in cloud-based or SaaS environments
• Advanced SQL (Oracle) expertise
• Hands-on knowledge of Splunk , Jira , Confluence , Siebel , and Kanban methodology
• Strong understanding of support queue handling , SLAs , case prioritization and escalation
• Experience in building dashboards , extracting KPI reports , and data analysis
• Exceptional analytical skills and attention to detail
• Excellent communication abilities in user-facing contexts
• Fluent in English (other languages are a plus)
• Comfortable working in an international , multinational team

Take your career to the next level with Amaris Consulting as a Support T3 Associate ! Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.