Senior IT Engineer

This role is ideal for someone who appreciates variety and flexibility and wants to support some of the most innovative and rapidly growing companies coming out of the Silicon Valley. We support many clients, and each one has their own technical requirements, technical environment, processes, and company culture. We customize every environment and do not force clients into our own favorite tools or tech stack.

Key Technical Responsibilities

· Provide Tier 1, Tier 2, and Tier 3 IT support, including troubleshooting hardware, software, networking, and user issues across diverse client environments.

· Install, configure, and support systems across Google Workspace, macOS, and Windows environments.

· Demonstrate strong attention to detail in all steps related to onboarding, offboarding, and laptop provisioning.

· Support networking and cybersecurity troubleshooting (Wi-Fi, switches, firewalls, VPN, access issues, etc.)

· Build out, manage, and support conference room AV setups, including prepping rooms, testing equipment, setting up meetings, and resolving onsite AV issues.

· Lead the scoping, design, and implementation of IT projects, ensuring alignment with client requirements and industry best practices.

· Utilize in-depth knowledge of Microsoft and Google ecosystems, including Azure, Office 365, and Google Workspace.

· Manage Identity Providers (IdPs) and Single Sign-On (SSO) solutions to ensure secure and efficient access management.

· Manage highly secure wired and wireless network infrastructure.

· Implement data backup and disaster recovery solutions as per client requirements.

· Utilize in-depth knowledge of virtualization solutions including Hyper-V, ESX, Azure, and AWS.

· Administer Kandji/Iru, Intune (or equivalent MDM solution) for endpoint, device, and application management, ensuring compliance with organizational policies.

· Ensure IT systems and processes adhere to relevant compliance standards. Conduct regular assessments and implement necessary controls to maintain compliance.

· Conduct regular audits of IT systems to assess security, performance, and compliance, and implement necessary remediation.

· Maintain comprehensive documentation of IT systems, policies and procedures, and provide regular updates and reports to stakeholders.

· Lead and mentor junior engineers and consultants, fostering a collaborative and innovative work environment.

· Coordinate with third-party vendors to ensure timely delivery and integration of IT solutions.

We are seeking a highly skilled, polished, reliable, and experienced Senior IT Engineer to join our dynamic IT engineering and consulting team. The ideal candidate will be comfortable working in multiple environments simultaneously across a variety of industries and clients. This role requires up to five (5) days of on-site work in the greater London Area, with the possibility of additional ad hoc remote support. This role blends hands-on technical troubleshooting and IT experience with strong client-facing skills and client relationship management. The ideal candidate thrives in fast-paced environments, adapts quickly to different systems, and delivers a polite, professional, and white-glove client experience.

This role requires cross-platform expertise, including proficiency in Microsoft Technologies, Google Workspace/Google Cloud, AWS, Identity Providers (IdPs), Endpoint Management/MDMs, Network Management, Cloud Servers and Solutions, Cybersecurity, and Data Backup/Disaster Recovery (BCDR). The ideal candidate should have 10+ years of IT engineering and consulting experience, with a proven ability to implement complex IT environments and projects. Experience with compliance frameworks (such as CIS, NIST 800-171, ISO 27001, HIPAA, GDPR, CCPA, SOC2, and SEC) is highly preferred.

In addition to strong technical skills, this role requires the ability to provide high quality of service and client consulting skills, such as problem-solving skills, issue management and resolution, and effective communication. We seek candidates who are highly organized, very responsible, great with teamwork and collaboration with our company headquarters in the U.S., and someone who strives for excellence in their work as a point of pride., · Deliver a polished, professional client experience with excellent communication and interpersonal skills.

· Track multiple priorities and communicate timelines, dependencies, and key deadlines to relevant stakeholders.

· Strong responsibility, accountability, responsiveness, follow-through, and organizational skills.

· Strong vendor management.

· Ability to partner with and communicate effectively with non-technical stakeholders.

· Ability to work collaboratively in a team environment.

· Ability to work, communicate, and collaborate (as needed or occasionally) with Linde Group headquarters and teams in the U.S.

· Continuously expand your technical knowledge, including learning unfamiliar systems and processes.

Requirements

Qualifications

· Experience: 10 - 20+ years of experience in IT consulting.

· Advanced certifications: Google Cloud Professional, Microsoft Certified: Azure Solutions Architect, Okta Certified Administrator, CompTIA Network+/ CCNP, NIST 800-171/CMMC compliance are a plus.

Additional Requirements

· Location: This is fully an onsite position (the Greater London Area), with some occasional remote work.

· Travel: Willingness to travel to London or EU client sites as needed.

· Availability: Ability to work flexible hours and manage multiple clients simultaneously.