Technical Implementation Analyst (UK)
Role details
Job location
Tech stack
Job description
The Technical Implementation Analyst (UK) role will work closely with Implementation Project Leads with all aspects related to assisting clients to go live quickly and efficiently. This includes collection and review of client data, data cleansing, data transformation, AuditBoard application configuration, user setup, permissions configuration, customer communication, and overall project management.
This role will also be reviewing key features of the application and submitting requests to the development team when required. In addition, this role will have the opportunity to drive methodology changes, enable the customer success organization, and further develop technical abilities in integrations, analytics, and other technologies. This role will report to the Technical Implementation Manager and is the perfect opportunity for someone looking to jump into the exciting world of high-growth technology. If you are bright, extremely motivated to succeed, and ready to learn, we want to talk to you.
Requirements
We are looking for positive, self-motivated professionals with onboarding experience with an affinity for technology products and innovation. Experienced individuals who can flourish in a dynamic entrepreneurial environment with a "roll up your sleeves" mentality:
- 1-2+ years' of professional working experience - preferably in a SaaS environment
- Bachelor's degree or commensurate combination of education and experience
- Familiar with Microsoft Office products: Excel (required), Word, Outlook, PowerPoint
- Fluent in using Excel complex functions, XLOOKUP, pivot table, formulas (required)
- The ability to build Macros or experience using Alteryx (a plus)
- SaaS or Technology experience (a plus)
- Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
- Ability to communicate clearly with team members and clients.
- High attention to detail and data/configuration accuracy
- Comfortable working and interacting directly with customers
- High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
- Self-starter with the ability to work independently as well as in a team environment
- Open-minded and willing to learn
- Excellent organization and time management skills
- Competitive and focused on achieving goals
- Critical and Analytical thinking
Benefits & conditions
- Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
- Win, together: Drive to be the best while supporting each other's success
- Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
- Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
- Constant innovation: Challenge the status quo and drive improvements
Perks*
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Remote and hybrid work options, plus lunch in the Cerritos office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
