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• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare's products and advice on product best practices
• Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer's technical teams
• Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process. Provide guidance to the customer to configure their CPEs and integration points
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

• 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and / or Systems Engineer
• Knowledge of OSI layers and protocols such as TCP / IP, TLS, DNS, HTTP
• Understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs
• Experience with a scripting language (e.g. Python, JavaScript, Bash)
• Experience with security aspects of Internet properties (DNS, WAFs, Bot Management, Rate Limiting, (M)TLS and certificates)
• Performance aspects of Internet properties (Speed, Latency, Caching, HTTP / 3, TLSv1.3)
• Experience with infrastructure as code tools like Terraform and strong experience with APIs
• Ability to manage a project, meet deadlines, and handle multiple priorities
• Working English required; fluency in a second regional European language is an advantage

Cloudflare, Inc. is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to create an application modernization and AI strategy to consume, build, protect, and defend at scale. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can power and protect their applications.

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