IT Technical Analyst

As we expand, we are looking for a highly capable IT Projects & Support Technician to work hands-on across systems, deliver IT improvements, and ensure the reliability of mission-critical technology., This role blends practical IT support, project involvement, and ownership of key systems. You will work directly with hardware, software, infrastructure, and cloud services to implement solutions and resolve challenging technical issues. IT Projects

• Support the delivery of technical projects such as system rollouts, integrations, migrations, and infrastructure improvements.
• Work with vendors and internal teams to meet project deadlines and quality standards.
• Contribute to documentation of systems, changes, and project steps.
• Familiar with implementing automation opportunities, including the use of modern AI productivity tools such as Microsoft Copilot & AI Agents.

• CRM, ERP, AWS, Azure, Microsoft 365.
• Maintain and support networks, VPNs, and end-user hardware.
• Recommend improvements based on data, system behaviour, and user feedback.
• At least 5 years of strong hands-on IT support experience across 1st to 3rd line.
• Experience supporting and assisting with IT projects.
• AWS, Azure, Microsoft 365.
• Networking fundamentals (switching, firewalls, Wi-Fi).
• Business systems (CRM, ERP).
• Proficientin English and Spanish.
• AWS or Azure certifications.
• ITIL, Prince2, or similar certifications.
• Awareness of cybersecurity frameworks.
• Experience with Hubspot and Netsuite.

• Hybrid role with flexible working hours
• Professional development and growth opportunities within a collaborative environment
• Office breakfast provided