1st line support technician

Our client is a well-established MSP, and they are looking for a 1st Line Support Technician to join their fast-growing team. The candidate will be required to work on the Customer Support Team as well as working on specific projects and tasks defined with you by the Management Team You will report directly to the 1st Line Team Leader who works within the Customer Operations group

You will not be a call logger, with the expectation being that you can resolve at least 85% of all the incidents you log yourself.

You will be part of a fast-growing team of support specialists and will be expected to bring your own skills and customer service into the team and contribute to the general learning environment we have.

Are you a 1st line engineer with at least 6 months of recent IT support experience?, * Strong customer care and client-facing skills

• Good verbal and written communications skills
• Excellent telephone manner
• Organised, focused, and rigorous
• Proven problem-solving skills
• Able to work in a team environment
• Strong team focus and ability to work with and without direct supervision

Technical Skills:

• Microsoft Windows 8 to 11
• Office 2010 - 2019 - especially Outlook
• Office 365 - All features
• PC Hardware troubleshooting and optimisation
• Network Printers
• Routers and WAP knowledge / exposure
• Good understanding of Network Technology VLAN and IP routing protocols
• Understanding of Enterprise anti-virus suites