IT Service Desk Analyst

hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination.Pride yourself on resolving problems quickly and correctly, raising the bar for support excellence.When a situation needs more expertise, you'll hand it over cleanly using our escalation process.Work closely with the broader IT team to maintain a 95% SLA, championing a 'right first time' service philosophy.Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable.Prepare laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running.Keep support tickets updated with clear, concise notes right through to resolution.The role is for you if...You'll bring together your technical know-how with a people-first approach to problem-solving. Being organised, analytical, and detail-focused will really help you shine in this role, along with a methodical way of working. Ideally, you'll have around 12

months' experience in a Service Desk or end-user support role, and it's even better if that's been in a fast-moving environment like retail.It would be a bonus if you've got knowledge or hands-on experience with some of the following:Active Directory - user setup and administrationGoogle Workspace (G Suite) - day-to-day support and troubleshootingOperating systems - Windows11, macOS, Android, and Chrome OSNetwork & monitoring tools Mobile device management Print management - supporting and resolving common print solution issuesITSM platforms - Jira Service Management or another recognised toolDFS BenefitsA huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family memberAccess to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwindGroup Pension SchemeGroup Sharesave SchemeLife Assurance & Company Sick PayAny offer is subject to DBS ChecksIf there is anything you want to highlight to us that will help us to support you in your application, then please feel able to speak to your recruiter during the initial conversation to ensure the relevant support can be put in place for you. DFS Group is an equal opportunities employer who are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage our colleagues to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, or disability status. Everyone Welcome!

As an IT Service Desk Analyst, you'll be the first point of contact for technical support across DFS. You'll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work.About DFSIt takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doingLog every call, provide swift and accurate support, and resolve issues in line with our incident management standards.Tackle