3rd Line - SCCM/Intune Engineer

The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch on monthly / quarterly bases. Patch Management also provide software deployment to ensure all customer's core applications are on the latest / supported version.

Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team.

Patch Management is a global service delivered from the UK, India, and South Africa locations.

What you'll do

• Manage customer's security patching and Software Deployment requirement according to the agreed contract and SLA

• 1st point of contact for escalation of Patch related incident and problems

• Incidents and Problems are owned and managed through to resolution

• Undertake root cause analysis with technical teams where required

• Collaborate with other teams (where required) to ensure efficient remediation and resolution

• Facilitate meetings both internal and external

• Support other team members for cover and contingency

• This role will require a flexible approach and may occasionally require out of hours support

• Hand on experience of Windows patch management

• Technical experience of using deployment toolsets (SCCM/MECM, Intune, WS1, WSUS)

• Experience of deploying security patches and software packages

• Experience of Microsoft operating systems and Patch Management process

• Thorough understanding of release and change processes and risk management

• A keen interest in Microsoft Security and a desire to learn similar processes for other operating systems

• A flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be required

• Knowledge of VMware integration of operating systems

• In-depth technical knowledge of PC, peripheral and Network products

• Good written and verbal communication skills are essential to this role as are good documentation skills

• Attention to detail

• Excellent workload management

• Experience of MI /Customer reporting

• Excellent communication skills

• Excellent documentation skills

• Flexible team member

• Customer facing skills

• Ability to assist with Service Integration process (new business)

The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team, ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement, automation and maturity.

Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter provides user support, the best devices, and secure provision of applications and data to support individual working styles and improve collaboration. To achieve this, we assist with consulting as well as the implementation and operation of networks and datacenter infrastructures on or off customers' premises and in the cloud. Rooted in core European countries Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base. "Achieve great things for yourself, our customers and our business. At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers. Investing in our people "Our future depends in no small part on recruiting and developing talent. We believe talent recruitment to be a very important activity and will continue to focus and improve on it." Greg Lock - Chairman Our continuing success is based on hiring, developing and retaining high quality people with the right values and attitude. We strive to make Computacenter an exciting place to work that allows employees to grow and reach their full potential. Why Computacenter You'll be given the autonomy and support to get things done and deliver for our customers. You and your personal ambitions will matter. You'll be inspired by innovation, recognised for your contribution and constantly challenged to try something new. From getting to know our customers and understanding their needs, to enabling users and their businesses, people are at the heart of what we do. We're proud of the people that we work with and that means we are committed to helping them reach their full potential. We encourage. We empower. We support!, Computacenter recognises that acting in an ethical and socially responsible way benefits the community, our customers, shareholders and employees alike. The high levels of integrity with which we intend to carry out our business do not vary depending on where we work or who we're dealing with. Computacenter aims to make social responsibility an essential part of its business excellence. As such it is the aim of the Computacenter Charity Committee to maintain our profile as a socially responsible employer by donating and supporting our three charity partners each year