Cyber Security Analyst L4

· Provide 3rd Line support across Windows, Linux, cloud, and security services.

· Manage and optimize Windows Server, Active Directory, and SQL Server as the core enterprise platforms.

· Administer and maintain Linux environments (Red Hat, Satellite) alongside Windows services.

· Support and enhance cloud services (AWS, Azure, or similar) across compute, networking, storage, IAM, and automation.

· Implement and manage security/SaaS platforms including Tenable, CyberArk, Imperva/Akamai WAF, Okta, CrowdStrike, Proofpoint, Safe Breach, Zscaler, and Splunk.

· Deliver infrastructure projects including upgrades, migrations, and new deployments.

· Proactively monitor systems, identify vulnerabilities, and implement preventative measures.

· Support business continuity and disaster recovery initiatives.

· Provide input into solution designs, change control processes, and operational standards.

· Collaborate with stakeholders to define requirements and deliver operational improvements.

· Maintain documentation, including technical procedures and stakeholder reporting.

· Mentor and support junior colleagues, sharing knowledge and best practices.

· Be available, when required, for out-of-hours upgrades, maintenance, and incident response., Ensuring customer centricity by providing apt cybersecurity

• Monitoring and safeguarding the log sources and security access
• Planning for disaster recovery in the event of any security breaches
• Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
• Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
• Conduct security assessments, risk analysis and root cause analysis of security incidents
• Handling incidents escalated by the L1 team in 24x7 rotational shifts
• Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
• Completing all tactical security operations tasks associated with this engagement.
• Analyses all the attacks and come up with remedial attack analysis
• Conduct detailed analysis of incidents and create reports and dashboards

Stakeholder coordination & audit assistance

• Liaise with stakeholders in relation to cyber security issues and provide future recommendations
• Maintain an information security risk register and assist with internal and external audits relating to information security
• Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
• Advice and guidance to employees on issues such as spam and unwanted or malicious emails, Timely security breach solutioning to end users, Internal stakeholders & external customers experience

Process Adherence

Adherence to SLA†s (90-95%), response time and resolution time TAT

· Proven track record in senior infrastructure or systems engineering.

· Strong experience with Windows Server, Active Directory, and SQL Server.

· Good hands-on experience with Linux (Red Hat, Satellite).

· Good knowledge of cloud platforms (AWS, Azure, or similar).

· Good Level of understanding and administration in security/SaaS solutions: Tenable, CyberArk, Imperva/Akamai WAF, Okta, CrowdStrike, Proofpoint, SafeBreach, Zscaler, Splunk.

· Strong knowledge of Fortinet security technologies (Firewalls, FortiManager, FortiAnalyzer).

· Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls).

· Hands-on experience with infrastructure monitoring platforms, particularly WhatsUp Gold.

· Scripting and automation skills (PowerShell, Bash, Python).

· Proven ability to troubleshoot and resolve complex issues in hybrid environments.

Desirable Skills

· Familiarity with VMware, Cisco, and Dell Servers.

· Experience working in regulated or change-controlled environments.

· Knowledge of high availability and disaster recovery solutions.

· Exposure to DevOps, CI/CD, and automation frameworks.

· Experience with Kubernetes and containerised environments.

Personal Attributes

· Passionate about technology, problem-solving, and innovation.

· Analytical thinker with excellent troubleshooting skills.

· Strong communication skills, able to work with technical and non-technical audiences.

· Highly motivated, detail-oriented, and able to deliver under pressure.

· Team-oriented, collaborative, and capable of mentoring colleagues.