Application Support Associate

• Provide application administration support, including user account creation, password resets, access changes, and audit-related tasks across multiple business-critical systems
• Manage service operations by triaging, assigning, and tracking incidents and service requests, working closely with resolver teams and escalating issues when required
• Monitor application performance and service health, produce regular reports, support change and release activities, and contribute to ongoing service improvements
• Work within a structured IT Service Management (ITSM) framework, collaborating with internal teams, vendors, and stakeholders to maintain stable applications and meet regulatory and compliance standards
• Maintain accurate and up-to-date documentation, including support guides, configuration records, and issue logs

• Ability to provide technical, application, or operational support within an IT or business environment.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and documentation tools (e.g., Confluence, SharePoint).
• Awareness of ITIL Concepts and ticket lifecycle management

Desirable:

• Excellent stakeholder management skills, with the ability to communicate effectively with users, developers, and senior teams., This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Salary: £42,850+ depending on experience, As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.