Mandarin speaking Job-IT Service Desk Administrator-rj

• The Service Desk Administrator is responsible for internally supporting approximately 100 staff, and interacting with external suppliers and inspector companies.
• Facilitating helpdesk and desktop support functions, incident & change management, problem solving, documentation and housekeeping activities.
• You should be comfortable making configuration changes and clearly document and follow change control procedures.

What You'll be Doing:

• To provide 1st & 2nd line IT support to UK office's user community.
• Respond and answer all service desk calls in a timely & respectable manner.
• Manage IT hardware procurement and stock levels of all IT hardware to ensure sufficient coverage for breakages and new starters.
• Maintain good communication with head office in Beijing, and 3rd party suppliers.
• Deal with HQ requests in a timely manor and follow HQ procedures and processes.
• Respond to and manage requests from HQ Beijing.
• Process IT invoices monthly, on time and within the due date.
• Manage the UK Service Desk. You will not only participate in service request, incidents, problems and change requests but triage requests from users and assign work when required.
• Responsible for configuring & maintaining desktops, laptops, cisco desk phones & mobile devices.
• Responsible to action desk moves and changes.
• Responsible for maintaining UK documentation including: user & setup guides, and IT asset records.
• Administer user profiles and accounts within Active Directory & Exchange.
• Manage access to applications using Okta and Zscaler Private and Internet Access.
• Manage devices registered with Microsoft InTune and Configuration Manager.
• Support and manage the remote access solutions.
• Troubleshoot mail issues using Microsoft Exchange and Mimecast.
• Monitor the environment using Logic Monitor, respond to and report alerts to the infrastructure team.
• On-board new starters, process leavers and movers following strict processes.
• Assist with the software compliance and patching when required of end user devices.
• Be security aware. Report any vulnerabilities discovered to the infrastructure team.
• Build / Re-Build laptops as required following strict SOP's.
• Participate in IT projects as seen fit by the IT Team Leader.
• Ensure that all IT policies are followed and implemented.
• Any experience working with a document management solution is beneficial.
• Identify any improvements that can be made to services, recommendations for preventative maintenance and user training.
• Any other tasks that the company may reasonably assign to this role from time to time, according to business requirements

The Skills You'll Need: Fluent Mandarin, with working experience in 1st & 2nd line IT support for internal employee, and interacting with external suppliers, To be successful in this role our client has said it is essential that candidates:

• are fluent in both Mandarin and English
• have UK experience in 1st and 2nd line IT support
• have been dealing with external IT suppliers, * Fluent Mandarin and English
• Working experience in 1st & 2nd line IT support, in a corporate environment
• Educated to university degree level in a computer related subject or equivalent
• Minimum 1x MCP
• MCSE or MCSA qualified / working towards certification
• Previous knowledge of having worked in a regulated environment preferred but not essential