IT System Engineer

• Overseeing the maintenance, configuration, and reliable operation of user endpoint devices, including laptops, desktops, and mobile devices
• Providing high quality 1st and 2nd level support to our global workforce via dedicated ITSM tooling
• Managing and further enhancing ecosio's Google Workspace environment, ensuring it is securely configured and integrated with other tools and services
• Managing on-boarding and off-boarding processes, as well as logistics, with an emphasis on remote working
• Ensuring smooth operations of all the IT and network equipment (firewalls, switches, APs) within our Vienna HQ office
• Supporting compliance with various frameworks (such as ISO27001, ISO 22301, etc) in close collaboration with IT Security team
• Working closely with the internal and external stakeholders to ensure seamless integration between local-IT infrastructure and cloud environments, optimizing performance and ensuring security

• Tech background, software engineer or similar
• 3+ years of experience in IT support roles within international environments
• Experience with Google Workspace administration, Slack, Jamf, MDM systems, ITSM tooling and processes, Microsoft (365, Intune, Azure)
• Expertise trouble-shooting hardware (laptops, mobile phones) with all 4 major operating system (Windows, Android, Mac OS, iOS)
• Strong hands-on technical experience with managing IT infrastructure
• Knowledge of SaaS platform and user management
• Fluency in English required, proficiency in German is an advantage

By connecting with us you will experience...

• Flexible working hours to suit your schedule and priorities
• Annual personal development budget to invest in conferences, courses, or career coaching
• Home office allowance to create a workspace that fits your needs
• Regular events and trips to connect, celebrate, and have fun with the team
• Workations of up to 90 days per year within the EU, combining travel and productivity
• Wellbeing support, including mental health resources and employee assistance programs
• Additional country-specific benefits based on your location, The minimum salary for this position is gross 45.000 € per year according to IT Collective Bargaining Agreement. Of course, we are happy to offer higher compensation based on qualifications and experience!

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you.

Ecosia, the search engine that plants trees, is one of the world's largest social businesses and the first B Corporation in Germany. As part of our mission to cultivate a more environmentally, socially and economically sustainable world, we want to reverse the tide of deforestation by planting a billion native trees. So far our 15 million users have planted over 91 million trees. Our reach is expanding as we continue to grow and plant trees worldwide!