Junior Support Engineer

As a on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application.

• Participate in service point activities (where you will be the SPOC)
• Software troubleshooting (password resets, O365, Windows troubleshooting, Intune, VPN issues,…)
• Hardware issues: laptop swaps, staging and basic component troubleshooting/replacement
• CMDB/asset management
• New joiner and leaver assistance (supplying materials, administration)
• Flexibility to take on multiple roles in a fast-paced environment. (first line support at service point, back-office w/ more technical issues, new joiner/leaver service)
• Ticket creation and management (ServiceNow)
• Creation and adaptation of knowledge articles
• Cooperation with different departments and stakeholders

Professionele bachelor

Academische bachelor, We're seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you'll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

You'll have knowledge and experience of the following

• Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
• 1 year of experience in providing first line IT support
• Excellent soft skills (empathy, team spirit & excellent communication skills)
• Know how to handle critical situations
• Stress-resilient
• Pro-active approach
• English, Dutch and French are required (both oral and written)

De middelen bepalen die nodig zijn om het probleem op te lossen en de oproep indien nodig bijsturen (onderhoud ter plaatse, gespecialiseerde technicus, ...)

De gebruiker begeleiden bij het oplossen van problemen of van op afstand de controle nemen over het systeem

Een hardware- of softwareprobleem vanop afstand diagnosticeren

Een interventie uitvoeren: Vanop afstand

Gebruikers, klanten en diensten adviseren en hen technisch ondersteunen

Een diagnose stellen van een storing

Hardware installeren

Toestellen of systemen configureren

Gebruikers ondersteunen vanop afstand

Corrigerende maatregelen bepalen

Gegevens archiveren

Back-ups maken en terugzetten

Een softwarestructuur configureren

Tickets beheren in een helpdesk systeem

Basisonderhoud aan informaticamateriaal uitvoeren

Technische ondersteuning verlenen

Vakdocumentatie bijwerken

What to expect from working at Sopra Steria

Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.

Additionally, you'll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.

This is what you'll get from us

Doing what you love? It's not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you're also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That's why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that's in your backyard.

We offer a generous employee benefits package that includes:

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development