Senior Software Engineer

SUISA is the cooperative for music authors and publishers. Join a dynamic team fostering a fair music environment.

Tasks

• Support end users by translating complex IT issues into understandable language.
• Facilitate smooth communication between business analysts and developers.
• Ensure the stable operation of our data-intensive applications., As an Application Manager with a developer background, you take on the central interface function between end users, business analysts, and developers and translate technical matters into understandable business language. The Business Analysts and Software Development team look forward to you.

These activities excite you

• With your consulting skills, you support the end user by translating complex IT contexts into understandable business language. This makes technical matters comprehensible so that even non-technicians understand the challenges and solution approaches.

• As a contact person for business analysts and developers, you ensure smooth exchange and tailored solutions. You mediate between the different teams and ensure that technical requirements are optimally adapted to the needs of the business.

• You ensure the smooth operation of our central, data-intensive application and continuously monitor it. This way, you always keep an eye on the performance and stability of the application and intervene proactively to ensure uninterrupted operation.

• As the person responsible for occurring disruptions, you systematically analyze the causes and eliminate error sources in the long term. Depending on the case, you solve it yourself or look for solutions together with the developer team.

• Using our modern ticketing system, you process service requests and coordinate support cases in second- and third-level support to ensure efficient processes.

• Completed education in IT or business informatics is required.

• Strong knowledge of React, Java, or SQL is essential.

• Experience in application management and process automation is a plus., * You have completed training or further education as an IT specialist or business informatics specialist and have the know-how to successfully master technical challenges and complex systems.

• Ideally, you have already worked as a developer in the IT service environment. Whether two or 15 years of experience: for us, your motivation and personality count above all.

• You love tackling technical challenges as a developer while also taking on advisory tasks.

• We require very good knowledge in at least one of the following disciplines: React, Java, or SQL to successfully perform this interface function.

• You are familiar with application management and the automation of manual processes and have experience with tools such as OpenShift, Ansible, and GitLab.

• You think analytically and work in a structured way so that you recognize complex challenges and develop solutions that meet current requirements and pave the way for future innovations.

• Good German and English skills, both spoken and written, enable you to communicate effortlessly both internally and with our external partners.

SUISA is the cooperative of music authors and publishers. Over 41,000 composers, lyricists, and music publishers are organized in the company founded in 1923. SUISA enables music to be used publicly and ensures that music creators are fairly paid for this use. With sister companies worldwide, it represents the rights of a total of two million authors and publishers. SUISA employs over 200 staff at locations in Zurich, Lausanne, and Lugano., The IT department at SUISA consists of the areas of application development and system technology. Around 40 dedicated employees work in both areas. The goal of their work is to provide high-quality services for our members, customers, and sister companies (national and international). To meet this task in the future, the system landscape is continuously changed and adapted to the latest requirements. Additionally, a multi-year restructuring of the system architecture and the corresponding applications is underway.