Support Engineer

Antal
20 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German

Job location

Tech stack

Amazon Web Services (AWS)
Confluence
Azure
Cloud Computing
Databases
Github
Knowledge-Based Systems
SQL Databases
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform

Job description

  • Managing the 1st Level ticket queue and providing professional advice to valued customers
  • Collaborating closely with their 2nd Level Support for efficient follow-up and tracing of fixes and solutions
  • Reviewing and updating knowledge base articles, both external and internal
  • Identifying and implementing improvements within the Support Team
  • Participating in various training courses, including self-learning and on-the-job training sessions
  • Being prepared to fulfil on-call duties

Requirements

  • Work experience with Linux administration, LPIC-1 certificate is a plus

  • Good technical knowledge and experience in at least two of the following areas: o Working with ticketing and knowledge systems (e.g., Confluence, GitHub) o Cloud technology (AWS, Azure, GCP)

  • Shell and scripting knowledge

  • Database and SQL knowledge, including SQL scripting

  • Fluent in written and spoken English, German language skills as a plus

Benefits & conditions

  • Permanent position directly with the employer
  • Subsidies for company pension schemes and attractive salary
  • Very good social benefits
  • Regular company events
  • Comprehensive onboarding experience Please use our online-application form (https://antalfmcg.catsone.com/careers/7875-Antal-International-Nurnberg/jobs/16514128-Support-Engineer-mfd?portal=) only for applying to advertised position. Please note that we can´t consider applications that we receive by e-mail. Do you have any questions or require further information? We are always happy to answer any enquires you may have either by telephone or by e-mail

About the company

Our client is a software company that produces the world´s fastest analytics database with approx. 200 employees and headquarter in Nuremberg. Built for speed and flexibility, it can analyze billions of rows in seconds and run high-performance analytics securely - whether in the cloud or on-premises. For their team remotely we are currently looking for a

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