IT Technician

Provide exceptional IT support to Thinkproject's end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes & Requests., * Logging of customer calls accurately, undertake initial diagnostics & first time fix resolutions to calls where possible, or ensure efficient call progression to appropriate resolver team as appropriate

• Support and assist IT audits as and when required.
• Support the creation and maintenance of knowledge base articles
• Create help manuals for existing and new programs and End-user Training. Ensure that the knowledge base is kept up to date.
• Based at the advertised office location to provide in person support and maintain office IT facilities.
• Try out and test new technologies to support the business with keeping ahead in latest technology innovations
• Provide in person cover for other locations, if required
• Provide IT support including desktop related technical assistance in person, via telephone, ticket system, emails and instant chat messaging tool
• Mentor and train junior members of the service desk team as well as ensuring time for personal development

• 3 years+ experience working in an IT Service Desk team supporting remote and onsite users
• Broad technical understanding of IT systems, applications and services. Experience maintaining IT hardware is beneficial.
• Must have an absolute commitment to service quality and customer focus
• Excellent written and spoken English
• Knowledge of ITIL is essential for this role
• Windows 11
• Microsoft 365
• Azure/Intune (User and Group Management)

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies., We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.