IT Supporter

• You are the first point of contact for concerns from our employees and customers
• You are responsible for receiving, qualifying and documenting all enquiries in the ticket system
• You solve enquiries on known topics independently in your role as a first-level supporter (m/f/d)
• You check more complex issues beforehand and pass them on to higher support levels, which enables you to act as an interface to our specialist departments
• You also actively use our monitoring tools to support the maintenance of customer systems
• You also create simple, comprehensible articles in our knowledge base so that the team is always up to date

• Ideally, your basis is a completed IT training or a comparable qualification
• You are also welcome as an IT-affine career changer (m/f/d) with a willingness to learn
• Experience in the IT area, ideally in 1st level support, you already have
• in addition, the use of ticket systems (such as Jira Service Management) is desirable
• you are confident in using Microsoft operating systems and Office applications
• you have a very good command of written and spoken German
• you are solution-orientated and enjoy working in a dynamic team

You have experience and expertise - we have the right prospects. At persona service, you can expect varied tasks, a professional environment and companies that value your expertise. Take your next career step with us - first-class, professional and human.

• 37-hour week with flexitime
• mobile working or home office partly possible
• indefinite employment relationship
• varied work in a motivated team
• qualified induction and further training measures
• pay scale
• modern workplace equipment
• attractive social benefits (e.g. company pension scheme, company bicycle)

You can always rely on persona servicecompany pension scheme, company bicycle) What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities