Technical Support Consultant DACH

Ensure that our DACH-customers can rely on our recruitment software every day by solving technical challenges clearly, quickly and professionally.

As a Technical Support Consultant, you are the internal representative of our customers within RecruitNow. You know our software in and out and ensure that all technical and functional questions about our products Cockpit and Cockpit X are handled accurately, professionally and with care. You are responsible for first and second-line support and take ownership of customer issues from start to finish. Most customer contact runs through our Jira Service Desk, but when urgency is high or clarification is needed, you communicate directly with customers by phone. Managing expectations clearly and transparently is a crucial part of your role.

You'll join our Customer Success DACH team, a newly formed and growing team within RecruitNow. Currently the team consists of two Customer Success Consultants and a Customer Success Lead DACH. From implementation and configuration to support and training, everyone contributes their expertise to ensure happy and successful customers in the DACH region.

Your new job is at RecruitNow in Amersfoort. We are a leading scale-up in online recruitment, building cutting-edge technology entirely in-house. Our mission: a world where everyone can find work they truly enjoy. At RecruitNow, this also applies internally. We challenge ourselves, keep learning and growing, and believe in collaboration, creativity and having fun together. In 2023, RecruitNow became part of zvoove, the European market leader in SaaS solutions for staffing and cleaning companies. This gives us the opportunity to collaborate internationally, share knowledge and continue developing together.

Would you like to join our team as Medior Customer Success Manager DACH? We're looking forward to your motivation. Do you have questions? Feel free to email Marleen van Ekeren (marleen.van.ekeren@recruitnow.nl) for more information about the role or RecruitNow.

Your tasks

• Processing and solving support tickets in a structured and proactive way
• Contacting customers by phone when deeper explanation or alignment is required
• Contributing to internal documentation and sharing knowledge on recurring issues, bottlenecks and (usage) improvement opportunities
• Escalating complex issues to Product Development while retaining ownership of customer communication
• Supporting software releases and assisting with customer roll-outs

Do you have experience in Technical support?, You care about customer experience and feel responsible for delivering reliable, high-quality support. This means that you listen carefully, ask the right questions and stay calm when issues become complex. You take responsibility, follow through and don't settle for incomplete or unclear solutions. You communicate clearly and empathetically, both with customers and colleagues, and you know how to explain technical topics in an understandable way. You are organised, pragmatic and able to prioritise effectively, even when multiple tickets are competing for attention.

• MBO degree or equivalent
• At least 2 years of experience in a technical support role within a software or SaaS environment
• Experience with troubleshooting and technical analysis
• Strong communication skills in German (spoken and written)
• Working proficiency in English
• Experience with Jira Service Desk or similar tools is a plus

• Salary: Between € 2.500 and € 3.500 gross per month (based on 40 hours), depending on your knowledge and experience
• Additional benefits: 24 vacation days, 8% holiday allowance, travel and home-working reimbursement, and a personal development budget
• Flexible working: Work in the way that suits you best, from the office or from home, between 07:30 and 19:30, but at least three days in the office
• Workplace: A well-equipped office setup and everything you need to work comfortably from home.
• For fun: Team outings, an annual BBQ, vitality week, table tennis and a delicious lunch every day
• Development: Continuous focus on growth through knowledge sessions, training, studies and our e-learning platform

Über uns

zvoove ist der marktführende Anbieter von Cloud-Lösungen für die Personal- und Gebäudedienstleistungsbranche in Europa. In einem dynamischen Ökosystem aus Dienstleister:innen, Mitarbeitenden und Unternehmen verbessert zvoove die Arbeitswelt durch End-to-End-Digitalisierung für Dienstleister:innen, mehr Jobangebote und Karrierechancen für Arbeitnehmende und gesicherte Arbeitskraft für Unternehmen. Rund 6.700 Kunden vertrauen auf zvoove. Sie verwalten heute über 2,5 Millionen Arbeitnehmende, 17,5 Milliarden Euro an jährlichen Lohnzahlungen und über zwei Millionen Bewerbungen pro Jahr über die zvoove Plattformen. zvoove beschäftigt über 650 Mitarbeitende an 21 Standorten in Europa und Lateinamerika.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

zvoove is the market-leading provider of cloud solutions for temporary staffing and cleaning service providers in Europe. In a dynamic ecosystem of service providers, the extended workforce and corporates, zvoove improves the world of work through end-to-end digitalization for service providers, more job offers and career opportunities for employees and reliable workforce for corporates. Around 5,000 customers and 80,000 end users trust in zvoove. Today, they manage about 2.2 million workers, 14 billion euros in annual payroll and about two million applications per year via zvoove's platforms. zvoove employs more than 500 employees at 17 locations across Europe.